Welcome to our Help Centre!
Not sure how to use it? Here is an overview of the main features:
1. Search
Use the search bar to quickly find relevant content across the Knowledge Base, including announcements, updates, and product guides available in the Help Centre.
2. Submit a request
Contact our Support team by submitting a request - we will get back to you quickly!
We highly recommend that you Sign in when using our Help Centre first, so you can see all your open tickets conveniently in one place.
You can contact our Support by clicking on the Submit a request option at the top of page:
You will be asked what we can help you with:
The information requested in the next form will vary depending on the option you select. After making your selection, follow the guided steps to provide all relevant details related to your request.
We love details!
The more information you share with our support team, the easier it will be for us to provide you with relevant solutions. Add screenshots of your issue if you can!
You will receive an email with a summary of your request once you open a ticket with our Support team.
You can follow-up on your requests by replying in the email thread.
See an overview of all your tickets
You can also see an overview of all your tickets and follow up on them in the Requests section after signing in:
- Click on your name in the top right corner (if you are not signed in, you will see the Sign in option instead)
- Select Requests from the drop down menu
- You will see all of your requests and there is an option for you to select all requests you have been cc'd on
- If you have been given access to view all requests from your Organisation, you will see a tab for these
3. Sign in
Sign in to our Help Centre to have a better overview of all your requests in one place and get access to articles that are only available to our signed-in customers.
The sign in option is connected to your access to other Aize Products, so you don't need an additional sign in method to log in to our Help Centre!
Knowledge Base, FAQ and Release Notes
You can browse through the various sections of our Help Centre to find relevant articles for Aize.
The Getting Started with Aize section will give you information on every day usage of Aize.
The Working with Aize section will have articles detailing specific areas and use cases where Aize can help you with your job.
Tips & Tricks are short videos with extra information about certain areas in Aize.
Help Centre FAQ has articles that help you work more efficiently within Aize.
Popular articles
See the Popular articles section for the articles we think could be really useful for you.
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